utilities AI · Critical infra admin
Utility AI for customer ops and the controlled document set.
Outage comms drafts, staff procedure retrieval, contractor prequal — on a box that can live off the corporate cloud if it must.
Where the hours go today
- Repeatable admin living in inboxes
- Inconsistent answers across the team
- After-hours leakage
- Documents nobody can find when it matters
What we actually build
- Procedure assistant + customer comms drafts
- Document or knowledge assistant on approved material
- Handover and training
- On-prem LLM PC where the corpus cannot travel
Typical stack
Maximo/SAP as files and approved APIs, Microsoft 365.
What we will not automate
No SCADA or OT control.
Questions
Where do we start?
One process, one owner, one success number. Usually a diagnostic or a receptionist / on-prem box.
Can data stay on-site?
Yes. See the on-prem LLM PC service.
If this is your week, start here.
Fixed scope. On-prem available.