ai for retail australia · Retail ops + CX demand
Retail AI that answers where’s my order at 10pm.
Store and ecommerce teams drown in the same ten questions. Humans take the exceptions and the angry ones.
Where the hours go today
- The same shipping and returns questions every night
- Marketplace messages going stale
- Store staff inventing answers about stock
- Wholesale enquiries lost in info@
What we actually build
- Order-status and returns agent
- After-hours receptionist for the flagship or trade desk
- Wholesale enquiry qualification
- Merchandising note from sell-through if the data exists
Typical stack
Shopify, WooCommerce, Neto, Square, Retail Express, Klaviyo, Gorgias, Xero.
What we will not automate
No fake scarcity and no invented delivery dates.
Questions from this industry
Product recommenders?
Not first. Service and wholesale intake pay faster.
Marketplaces?
Yes — message triage with your policy sheet.
Related
If this reads like your week, start there.
One process. Fixed scope. Australia-wide.