ai for logistics · Ops admin demand
Transport AI for bookings, exceptions and the customer who wants a live update.
The dock does not need a chatbot. Customer service and exception comms do.
Where the hours go today
- Bookings arriving by email in three formats
- Customers calling because the exception was never sent
- POD photos on a driver’s phone
- Invoices missing extras from the run
What we actually build
- Email/portal booking to dispatch fields
- Exception SMS/email from the event code
- POD capture into the job
- Invoice extras draft from the run sheet
Typical stack
CargoWise, TransVirtual, Xero, Microsoft 365.
What we will not automate
No autonomous routing replacing your dispatcher on day one.
Questions from this industry
Owner-drivers and small fleets?
Reception plus invoice extras is usually the first win.
3PLs?
Customer portal FAQ plus exception comms.
Related
If this reads like your week, start there.
One process. Fixed scope. Australia-wide.