hotel AI Australia · Property ops
Hotel AI for reservations overflow and the guest FAQ.
Night audit should not also be the reservations team.
Where the hours go today
- Repeatable admin living in inboxes
- Inconsistent answers across the team
- After-hours leakage
- Documents nobody can find when it matters
What we actually build
- Reservations overflow + guest FAQ
- Document or knowledge assistant on approved material
- Handover and training
- On-prem LLM PC where the corpus cannot travel
Typical stack
PMS, TheFork/OTAs as policy, Microsoft 365.
What we will not automate
No invented room type or rate.
Questions
Where do we start?
One process, one owner, one success number. Usually a diagnostic or a receptionist / on-prem box.
Can data stay on-site?
Yes. See the on-prem LLM PC service.
If this is your week, start here.
Fixed scope. On-prem available.