contact centre AI · BPO demand
Contact-centre AI that takes the known 60% and leaves the angry 40%.
Triage, wrap-up drafts, knowledge grounded in the current script pack.
Where the hours go today
- Repeatable admin living in inboxes
- Inconsistent answers across the team
- After-hours leakage
- Documents nobody can find when it matters
What we actually build
- Triage + wrap assistant on your knowledge
- Document or knowledge assistant on approved material
- Handover and training
- On-prem LLM PC where the corpus cannot travel
Typical stack
Genesys/NICE-class, Microsoft 365.
What we will not automate
No unsupervised commitment that binds the client brand.
Questions
Where do we start?
One process, one owner, one success number. Usually a diagnostic or a receptionist / on-prem box.
Can data stay on-site?
Yes. See the on-prem LLM PC service.
If this is your week, start here.
Fixed scope. On-prem available.