The retainer is the product. The build is just the door.

Prompts rot, connectors break, models update. Monthly Care is how the system keeps earning.

A system that is not watched drifts. That is why we stopped treating retainers as a footnote under the setup quote.

Commercial rule: 30 days burn-in included. Then a Care plan. Ninety-day minimum, then month-to-month. We will not discount Care to win a setup.

What the month actually buys

Uptime watch — if the receptionist or the box goes quiet, we see it first
Updates — models, prompts, connectors, OS
A change-minutes budget so “can it also ask for the suburb” is not a new project
A three-minute report a principal will actually read

Two systems or more should sit on Managed Intelligence — from A$1,490 a month — not four separate tiny retainers nobody owns.